staff monitoring video wall displays

Constant Technologies Service and Support

Constancy is non-negotiable, which is why we offer multiple levels of service and support

Plan Your Command and Control Center

In the World of Mission Critical, There is No Time for Downtime

“Service is at the core of Constant’s mission. Our recurring clients are a testament to Constant’s quality installations and dedicated service and support.”

-Brad Righi, President of Constant Technologies

 

DSC_3564

Constant’s Service and Support Operations Center

Our in-house center serves as a fully operational monitoring and dispatch center to support our global clients, who agree that Constant Technologies is knowledgeable, quality-focused, and thorough. Clients praise Constant’s: “unequaled level of customer service.”

Discover Our Support Solutions
200701_Constant-Tech_Support_Ops

Types of Service and Support

Proactive Service
Virtual Support
Emergency Visits
Workshop Repairs

Preventative Maintenance

A preventative maintenance schedule is crucial for the continued operation of a video wall system. A well-managed maintenance program extends the life of command center equipment and helps to mitigate costly downtime for repairs.

Curved video wall displaying mission-critical dashboards, global data analytics, network monitoring

Telephone and Email Support

Constant has a dedicated service and support department. Our team offers the option for unlimited telephone and email customer service for supported equipment within our mission-critical installations.

Real-time crime center operations rooms with multiple monitoring stations

Emergency On-Site Visits

Constant offers the option for emergency on-site visits. For cases that cannot be resolved through remote troubleshooting, an engineer will be onsite within a specified response time.

organized green and black cables

Workshop Repairs

If a client’s mission-critical AV equipment requires off-site repair, Constant is committed to expediting the repair process for swift resolution.

person tying black cables together

Customized Service Solutions

When you work with Constant, we tailor our service solutions to best suit your needs. Clients have said that Constant’s team is “dedicated” and “dependable.” Our ultimate goal is customer satisfaction.

See What Our Clients Say
Command center images in a 5x5 grid

Command Center Support News & Insights

View All Insights