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Constant Technologies Service and Support

Constancy is non-negotiable, which is why we offer multiple levels of service and support

In the World of Mission Critical, There is No Time for Downtime

“Service is at the core of Constant’s mission. Our recurring clients are a testament to Constant’s quality installations and dedicated service and support.”

-Brad Righi, President of Constant Technologies

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Constant’s Service and Support Operations Center

Our in-house center serves as a fully operational monitoring and dispatch center to support our global clients, who agree that Constant Technologies is knowledgeable, quality-focused, and thorough. Clients praise Constant’s: “unequaled level of customer service.”

Types of Service and Support

Proactive Service
Virtual Support
Emergency Visits
Workshop Repairs

Preventative Maintenance

A preventative maintenance schedule is crucial for the continued operation of a video wall system. A well-managed maintenance program extends the life of command center equipment and helps to mitigate costly downtime for repairs.

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Telephone and Email Support

Constant has a dedicated service and support department. Our team offers the option for unlimited telephone and email customer service for supported equipment within our mission-critical installations.

Communication support, call center and customer service help des

Emergency On-Site Visits

Constant offers the option for emergency on-site visits. For cases that cannot be resolved through remote troubleshooting, an engineer will be onsite within a specified response time.

Emergency

Workshop Repairs

If a client’s mission-critical AV equipment requires off-site repair, Constant is committed to expediting the repair process for swift resolution.

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Quality Policy Statement

Constant Technologies strives for the highest level of quality in both products and services. As a growing company, it is crucial to have processes in place to ensure minimal deviation and maximum product reliability. Due to the processes that have been implemented in the Quality Management System, and a company environment that emphasizes the importance of quality, Constant Technologies’ clients can trust that they will receive an exceptional product on time and within budget.

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Customized Service Solutions

When you work with Constant, we tailor our service solutions to best suit your needs. Clients have said that Constant’s team is “dedicated” and “dependable.” Our ultimate goal is customer satisfaction.

Call center and customer service support with VOIP headset