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Why Constant’s the Best Choice for Your Operations Center Project

Constant Technologies

1. Our turnkey solutions

When planning a complex project like an operations center install, you need to vet your vendors to ensure the quality of their products can stand up to 24/7/365 use. Most of the time, this means you need to find and evaluate separate vendors for your audiovisual solutions for situational awareness as well as your console furniture.

The philosophy at Constant aims to approach this common issue differently than other vendors in the field. We’ve built our company around how to make the process simpler for clients while still delivering high-quality, tailored solutions. operations center with rows of consoles and large video wall

While you can choose to work with us for either just the systems integration or the console furniture piece of your project, we provide extra value as providers of turnkey operations center solutions. Though most vendors will focus on one or the other, Constant provides expertise in both video wall integration and mission-critical furniture. Our expert team guides you through each step of a project from start to finish. Constant’s audio/visual engineering and console design teams will develop solutions based on your space, requirements, and the ergonomic considerations of your operators.

Choosing a turnkey solution can be a huge benefit because it makes the process of creating an operations center much simpler for you. With any project, it’s preferable to have fewer points of contact and a clear chain of responsibility. For sensitive and critical environments, it’s even more essential to make the process as pain-free and seamless as possible. 

2. Our project management

The project management offered by Constant is an essential piece to the success of our operations center design and installation process. Our project management team has worked on hundreds of installations of all scopes and can help you set practical, achievable goals for your implementation

With a field as complex as mission critical, it is a project manager’s job to bridge the gap from initial sale to installation. Our project management includes regular project calls, meetings, and as-needed site visits to keep all stakeholders informed throughout the entire process.

Immediately upon contact, we assign a dedicated project manager to your operations center project. This ensures that your installation goes as smoothly as possible from the initial concept through completion. The complexity of mission-critical solutions implemented in your command center requires careful planning and dedicated attention to detail. Constant’s project managers ensure that each step is carried out carefully and keep you knowledgeable throughout the entire process.

3. Our depth of mission-critical expertise

There are a lot of AV integrators and furniture installers out there, but the high stakes and high demands of mission-critical require a specific level of expertise not everyone can match. In fact, Constant is the only AV integrator to specialize exclusively in the mission-critical field. For over 30 years, we have steadfastly worked to build our expertise, creating a depth of knowledge that’s unmatched in the industry.

fleet operations center viewed from the middle of a pod console with video wall in the backgroundAt Constant, we only offer solutions for applications within our laser-focused mission-critical scope. Mission critical is our every day, which means we know mission-critical AV better than anyone else. Furniture, meanwhile, is how we originally got our start working in these environments. We’ve been doing both AV and furniture in mission-critical environments for decades, meaning we’ve had plenty of time to hone our craft and build a depth of expertise unmatched by anyone else.

Our focused scope means we don’t stretch ourselves thin trying to provide solutions for every possible use case. Instead, we have been able to dive deep and develop an unparalleled breadth and depth of knowledge for the unique demands of 24/7 projects. The best indicator of our expertise is proven experience, and our client list speaks for itself. We’ve worked with firms like CVSHealth, Akamai Technologies, Carnival Cruise, Lockheed Martin, and more as well as with government agencies such as the Department of Defense, United States Coast Guard, and Air Force. 

4. Our global reach

Although we are based in the United States, Constant has a wealth of experience installing operations centers all over the world. Constant Technologies implements command and control solutions with simplified coordination and single source accountability as a matter of course, ensuring consistency throughout your global operations. We have assisted clients in developing a “follow the sun” operations model for their command center environments anywhere in the world.

While international logistics can pose some unique challenges, we have the knowledge to make sure our installations finish on time, on budget, and with minimal bumps in the road no matter where the installation takes place.

Our decades of experience shipping products and supplies all around the world have produced a set of tried and tested procedures to ensure smooth delivery and installation. Constant’s supply chain processes are secure and we use trusted logistics partners to carry out shipments using a combination of dedicated trucks and air freight to manage shipments from point to point.

Constant’s various installations have taken us all over the globe, with projects completed in Europe, Africa, Asia, and the Americas. No matter where your project is located, our team of seasoned experts is ready to assist.

5. Our customized solutions

Whether you work with us for video walls, console furniture, or both, we provide tailor-made solutions specifically designed for the unique needs of your environment. No two mission-critical environments are exactly alike. Therefore, no two solutions are exactly alike either.

Healthcare operations center with central video wall and rows of console furnitureAt Constant, we don’t offer you “out of the box.” We approach each project individually to review all of your needs and specifications. Every mission-critical environment is different, so our custom design process is essential to providing you with the best possible solution.

When it comes to your custom video wall system integration, Constant’s vendor-agnostic approach ensures you receive the best possible solution for your specific needs. Because we work with a number of vendors, we can mix and match display, processor, and control technologies so that you get the best fit for each part of your control room system.

In addition to our standard lines of console furniture purpose-built for mission-critical, we also create custom furniture as well. We’ve incorporated custom equipment storage solutions for our console furniture such as:

  • Adding technology cabinets to standard consoles to increase equipment storage and cabling capacity
  • Racking mount equipment vertically at console ends to allow for more legroom
  • Adding a monitor lift system to accommodate a large number of monitors

We customize operations center projects based on not only equipment needs but also take into account spatial considerations, ergonomics, and preferred design aesthetics. Whatever your need, Constant can help you meet it. 

6. Our balance between 24/7 functionality and aesthetics

When it comes to mission-critical functionality, no one matches Constant’s expertise.

The technology chosen for an operations center video wall must be durable enough for a 24/7 environment. These video walls get turned on once and never turned off. Not every display on the market can stand up to that level of demand. Our AV integration not only includes the best technology the industry has to offer, but it also includes careful layers of redundancy to ensure constant uptime. In the event of any failure, the entire video wall automatically switches to a backup system and alerts users of any errors in the system so users can seek support.

security operations center with video wall and two consoles featuring blue accent lightingIt’s not just our AV solutions that have round-the-clock functionality; we also carefully design and purpose-build our consoles for constant use. All of our consoles are crafted from sturdy materials and accommodate equipment and cabling as well as ergonomic functionality for operator comfort during long shifts.

When it comes to designing your space, Constant takes great care in mission-critical functionality but doesn’t neglect aesthetics. Our experienced designers can help to ensure your center nails the “wow factor” while also functioning at a level that meets the highest standards.

Details such as lighting and consoles can contribute to creating a highly aesthetic space. For example, high contrast lighting in a darker space creates a sense of drama and works well in rooms with showpiece video walls as it draws eyes to the technology. Our custom operations center furniture features sleek lines and ample cable management to ensure a clean, modern-looking space.

7. Our designs for project visualization

Constant offers free design consultations so you can begin to visualize the exciting possibilities for your operations center without needing to set anything in stone just yet. To begin, we only need a floor plan of your space, an idea of the number of users, and your general operational goals.

Once we review all of your requirements, Constant’s design team begins putting everything together. Depending on whether you want AV systems integration, console furniture, or both, this process may look a little different. The first design document we produce is a conceptual layout of your space including locations for consoles and video walls. Our design team will produce multiple detailed views, revising as needed until you are satisfied with the final design.

Often we create full-color renderings with the addition of flooring, wall colors, lighting schematics, and more. These renderings generate a near-picture-perfect view of the planned design from multiple angles, providing a visual aid to bridge the gap between conceptual designs and the finished project. With renderings, you don’t need to wonder how all the design elements will come together in your operations center.

rendering of console furniture in operations centerThese visual tools provide more functions than simply helping you get excited about your project. Visualizing all the components together can help you decide if anything needs to be changed before construction or installation begins, and can also help with securing internal funding and facilitating conversations with stakeholders regarding your operations center project.

Whether you are looking to finalize color choices, get design clarity, or assist in planning and procuring budget approvals to move on to the next stage of operations center production, our design services are the perfect cost-free tool.

8. Our service and support

Your relationship with Constant doesn’t end when we reach the completion of your project. Instead, we continue our partnership with multiple levels of service and support. With Constant Uptime, you can select from multiple levels of ongoing support. Our service level agreements can include unlimited 24-hour support, preventative maintenance, and retraining.

Constant also has a Support Operations Center at our headquarters, which serves as both a demo space and a monitoring and dispatch center to support our clients. Our support operations center allows us to connect with clients to assist with unexpected incidents as well as regular maintenance. As a centralized hub for our service and support team, it enables operators to be ready in real time to help our clients around the world.

Endurance Pod console centered in an operations centerFinding the right integrator for your mission-critical space is about more than just what they can do for you today. Ultimately, the best integrator is one that fosters a long-term relationship. Constant is not only knowledgeable, quality-focused, and thorough, we are also dedicated to your continued success. The end of our installation process is only the beginning of our relationship with you. We’re dedicated to providing an unequaled level of customer service from design to installation and beyond. 

9. Our products are made in the U.S.A.

All of Constant Technologies’ mission-critical consoles are produced in the United States. Our facility is centrally located in Elkhart, Indiana, providing a convenient location for shipments within the states. We hold our products and practices to the highest standards.

Making our consoles in the United States means we uphold American quality in a number of ways. Because we choose to manufacture within the U.S.A., we can guarantee that we limit the environmental impact of our manufacturing processes as much as possible. OSHA governs our manufacturing processes, setting health and safety standards that ensure our consoles are not made under dangerous working conditions.

We are also dedicated to supporting the American economy and community. American-made products lower our budget and trade deficit, increase national revenue, and stimulate our economy. It also prevents further loss of manufacturing jobs within the U.S., averting spikes in unemployment.

“Made in the USA” is not just a label; it reflects a commitment to both our customers and our country.

10. Our dedicated team

Each and every department at Constant plays an important role in the success of your operations center. From our design engineers and project managers to installers and support technicians, we have hand-picked a team of experienced experts who truly love the field of mission-critical. A company is only as strong as its people, and at Constant, we know that the ultimate guarantee of client satisfaction is the team we employ. Our team members are not only the best at what they do; they are also a joy to work with. From concept through completion, Constant’s people will be there for you.

If you would like to learn even more about the ways Constant can work for you, contact us today for a free design and budget consultation. We look forward to hearing from you.

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About Constant:

Constant Technologies, Inc. provides AV integration for 24/7 video walls and custom operation center furniture. With 30+ years of experience, we can work with sensitive environments in the public and private sectors. Constant designs and installs projects of all scopes and sizes around the world. We also offer long-term service and support. We create solutions with the highest levels of security, aesthetics, and functionality in mind.