Because in mission critical, OFF is not an option.
In the world of mission critical, there’s no time for downtime.
Constancy is non-negotiable, which is why we offer multiple levels of service and support.
Ongoing Support
Our Service Level Agreements can include:
- Unlimited 24-hour support
- Constant provides product-knowledgeable engineers and/or technicians to respond to service issues reported by on-site staff
- Unlimited on-site visits for Level 1 emergencies
- Immediate on-site response time
- Priority access to the loaning of Constant Technologies’ available service equipment
- Preventative maintenance and annual re-training visit
- Optional service pool of on-site critical spare parts
- Management and logistics of manufacturer warranties for all supported equipment
- Maintenance of records for faults and service visits
- Full functional test of all replacement equipment