The City of Vacaville has completed a mission-focused Real-Time Intelligence Center (RTIC) that’s already strengthening community safety and interagency coordination. Built with a clear vision and purpose, the Vacaville RTIC demonstrates how a well-planned RTIC, with the right technology, dedicated operators, and strong leadership significantly enhances emergency response and day-to-day operations.
A recent video produced by Vacaville’s Public Information Office highlights what makes this center so effective.
From Concept to Operation
Vacaville’s RTIC was made possible through a state grant to combat organized retail theft. From the start, the city took a thoughtful, collaborative approach, consulting with other agencies, bringing together internal stakeholders, and focusing on a solution that would improve both the community’s safety and the efficiency of public safety response.
Vacaville Chief of Police Chris Polen explains,
“If we can build a real-time information center…it’s going to advance the way we serve our community. It’s going to integrate all of the technology that we have…into one center. We just become more efficient with the information that we have.”
Designed to Respond with a More Holistic Approach
The RTIC was designed to bring technology, people, and intelligence together in one place. The center houses a durable and ergonomic workstation layout, several displays, and an integrated video wall system, all supported by a holistic operational model. It’s built for fast access to information, collaborative decision-making, and a shared operational picture across city departments.
Police Services Manager, Nikki Bell, describes how the RTIC was designed to:
“respond with a more holistic approach to calls for service, to be able to bring several different standalone systems together in one pane.”
As the video shows, this level of integration drives faster, smarter decision-making when it matters most. During regional fire incidents, Vacaville’s RTIC became a central location for coordinated response. Public safety officials were able to share real-time intelligence with public works, city leadership, and community support services, all in one space. This holistic approach accelerated decision-making and ensured that the right resources reached the right areas faster.
Integrated Intelligence in Action
The center also supports the city’s Drone as First Responder (DFR) program, giving RTIC personnel immediate aerial visibility, which enables faster assessments, better-informed decisions, and safer outcomes for responders and the public. This real-time data is paired with video analytics, license plate recognition (LPR), camera systems, and CAD feeds, all accessible in the RTIC, giving analysts and supervisors the tools to quickly detect threats, review patterns, and allocate resources.
For a city of Vacaville’s size, this model is a powerful example of how mid-sized municipalities can invest in scalable, high-impact real-time operations without overextending budgets or staffing, through smart design, focused technology, and strong partnerships.
A Model for the Future
Vacaville’s RTIC is strengthening today’s operations while preparing the city for future challenges. From crime suppression to coordinated emergency management, the RTIC model reflects a community-first mindset, improving response to calls and bringing the right people and the right tools together before an incident escalates.
Partnering with Constant Technologies
As Vacaville’s trusted partner, Constant Technologies designed and integrated the RTIC to meet the city’s operational goals. From room layout and technology furniture to a video wall system and ongoing support, Constant’s collaboration with the city reflects a shared commitment to creating high-performance, mission-ready centers that serve the community every day.
Constant Technologies specializes in designing, implementing, and supporting mission-critical command centers like the Glendale RTIC. With over 40 years of experience, our expertise ensures seamless integration of technology, optimized workflows, and tailored solutions that meet the unique needs of public safety agencies.
For more information on how Constant Technologies can support similar initiatives, please contact us today.
