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view of operations center featuring pod consoles, collaboration table and video wall

Optimize Healthcare with a Digital Command Center

The phrase “digital command center” does not typically bring to mind an image of hospital management. After all, much of the work in a hospital is done face-to-face rather than through digital assistance. However, the ability for rapid communication and real-time data monitoring is vital in an environment when a matter of seconds can make a life-changing difference. Though command centers are still relatively rare in the health care industry, future-oriented hospitals should consider how they might utilize a central operations center installation.

Installing a centralized digital center in your healthcare organization can serve a variety of purposes and allow your staff to focus more time and attention on what matters most: the patients.

The focal point of our mission critical space, the command center video wall, can display a number of sources relevant to your intended use of the space. From admission software data to operating room scheduling and electronic health records, the options are nearly limitless. For example, the Intensive Care Unit at Cleveland Clinic has used their clinical command center’s data wall to display each patient’s vital signs and risk status so operators can monitor all patients, stay ahead of potential alerts, and intervene swiftly when necessary. According to a Deloitte report on future technology in hospitals, “comprehensive, real-time patient data at the point of care can improve patient outcomes, which means that sharing standardized data is likely to be part of future care delivery.” No matter the use you plan for your mission critical video wall, Constant can help. As systems integrators, Constant chooses from among the best technologies to assemble an AV system that perfectly suits your requirements and supports all the sources you need.

A central command center’s potential to improve patient care is multifaceted: with continuous digital monitoring, hospital staff can track incoming ambulances, streamline arrival, monitor status of operating rooms, and track patient movement. For example, the Johns Hopkins Hospital uses a recently installed, state of the art command center to optimize their capacity and monitor patient flow. By taking advantage of the type of data that can be displayed on video wall systems, hospitals can use clinical operation centers to ensure that they make the most of their available space and to improve the patient experience.

Centralized clinical command centers that combine employees from various hospital departments also contribute to improved collaboration across all aspects of hospital management. By connecting departments within a single space, important processes such as admissions, transfers, operating room management, and even staffing can be streamlined and more effectively implemented. Furthermore, a command center helps to facilitate efficient coordination with other regional medical centers.

Hospitals oversee a surprising amount of logistics to enable their primary objective of patient care. “In many ways, hospitals are mini logistics companies that continuously move large volumes of material among labs, pharmacies, pantries and administrative units,” said Deloitte in their report on “The Hospital of the Future: How Digital Technologies Can Change Hospitals Globally.” Other logistics such as vital deliveries to the hospital can also be monitored via a video wall system. The details involved in hospital management are complex, and the use of a customized command center could assist in simplifying solutions for operators. Organizations in other industries with complex logistics have installed command centers to assist in their operations – from fleet operations centers to freight logistics centers – and healthcare could benefit by following a similar path.

There are multiple potential uses for a clinical command center. In addition to the possibilities mentioned above, a data wall system installed in a hospital command center can be used to track and prevent data breaches. In addition, these command centers can also be used to monitor social media for any feedback on the hospital experience, which can then be used to make improvements. Whatever the planned use of your hospital’s centralized operations center, the organization and improved workflows made possible by adopting mission critical technology facilitate quick and well-informed decisions.

As experts in NOC design and manufacturers of custom command center furniture, Constant can design and install a digital command center that perfectly suits your hospital’s needs. From command center consoles to custom video wall integration, our experienced team crafts turnkey operation centers for any industry. Contact us today for a free design consultation.


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About Constant:

Constant Technologies, Inc. is a premier mission critical audio visual integrator providing custom operations center video wall integration and command center furniture solutions across the globe. With decades of experience, Constant’s team has access to and experience with sensitive environments in both government and corporate environments. Constant designs, installs and services projects of varying scopes to create control room furniture and video wall solutions with the highest standards of quality and aesthetics. Our team works within a range of environments such as Network Operations Centers (NOC), Security Operations Centers (SOC), Cybersecurity Operations Centers, Emergency Operations Centers (EOC), Unified Command Centers (UCC), Remote Operations Centers (ROC), and other mission critical spaces. As systems integrators, we select from among the best technologies to create an installation that fits the exact requirements of your operation.



January 31, 2018