The Glendale Police Department opened its Real-Time Intelligence Center (RTIC) in November 2024. Designed and implemented by Constant Technologies, this RTIC demonstrates Glendale Police Department’s commitment to community safety.
Responding to the Challenges of Modern Policing
With a population of approximately 200,00 that grows to nearly 700,000 during the day, Glendale faces a range of public safety challenges, including transient crime and organized retail theft. Located about ten miles from downtown Los Angeles, Glendale is home to one of the country’s largest malls, the Glendale Galleria.
The Real-Time Intelligence Center (RTIC) consolidates live feeds from hundreds of cameras – traffic, police dash, body-worn, drone, and helicopter – into a centralized hub staffed by a dedicated and highly-trained team. This real-time intelligence equips officers in the field with critical information, enabling faster, more precise responses to incidents.
Mayor Elen Asatryan emphasized the RTIC’s impact:
“Responding to emergencies more efficiently, solving investigations more effectively, and creating a safer environment.”
By integrating live data dreams and advanced analytics, the RTIC aids in tracking suspects, solving crimes, and managing large-scale events and emergencies. Glendale Police Chief Manny Cid expressed that:
“The RTIC is going to make us better at what we do.”
Building the Real-Time Intelligence Center
A key factor in the RTIC’s success is its thoughtful design and implementation process. Lieutenant Sean Riley, Commander of the RTIC, explained how Glendale selected its RTIC partner:
“We looked at a number of different integrators and ended up with Constant Technologies, who has been just a fabulous partner.”
From ergonomic workstations to an advanced video wall system, each detail of the RTIC is designed to support seamless operations and data-driven decision-making.
“Constant Technologies takes you from the initial design and consultation all the way through. They build the furniture, they put the video wall up, and they coordinate with your IT folks, so that everyone is on schedule.”
Glendale’s RTIC includes six height-adjustable workstations, a large-scale video wall for real-time monitoring, and an adjoining supervisor’s room with a conference space. The result is a purpose-built environment tailored to the high demands of modern policing.
The Four Pillars of the Glendale RTIC
The Glendale Police Department’s RTIC is structured around four core operational areas:
- Real-Time Intelligence: Providing live data to officers on the street to enhance response times and situational awareness.
- Virtual Proactive Policing: Using technology to anticipate and prevent criminal activity.
- Investigative Support: Assisting detectives with the analysis of extensive video and digital evidence.
- Threat Monitoring & Community Event Support: Enhancing safety during large-scale public events and critical incidents.
The department developed a unique staffing model to ensure the RTIC’s effectiveness. Glendale PD selected the most skilled tactical dispatchers from its existing team, offering them enhanced roles within the RTIC. This approach ensured a seamless transition, leveraging personnel already experienced in high-pressure decision-making.
A Model for Future Public Safety Initiatives
Beyond its current capabilities, the Glendale RTIC is poised for future expansion. Plans include integrating video feeds from private businesses, hospitals, and schools to further broaden its impact. While such advancements raise important considerations around privacy, Chief Cid has reaffirmed the department’s commitment to strict access controls and responsible technology use.
Glendale’s RTIC demonstrates how planning, strategic partnerships, and technology improve public safety. By working with a trusted mission-critical partner like Constant Technologies, the department has built a facility that not only addresses today’s challenges but also sets a standard for the future of law enforcement operations.
Partnering with Constant Technologies
Constant Technologies specializes in designing, implementing, and supporting mission-critical command centers like the Glendale RTIC. With over 40 years of experience, our expertise ensures seamless integration of technology, optimized workflows, and tailored solutions that meet the unique needs of public safety agencies.
For more information on how Constant Technologies can support similar initiatives, please contact us today.
