You can have an effective GSOC whether you have 200 operators, or two. With strategic technology and design choices, you can create a GSOC that drives value and collaboration across the entire organization. To create one from the ground up, there are just a few key things to keep in mind to get started.
Technology for any scale
When you’re starting out building a GSOC, you may feel limited in what you can do if you have a small headcount. But with some key strategizing you can use technology to fill any gaps — and that technology will still prove useful as your GSOC grows.
A GSOC could receive hundreds of alerts per day that are not all relevant to security. Machine learning helps ensure analysts only get the signals that they need rather than being overloaded with information. Additionally, real-time alerting gives a greater breadth and depth than what would otherwise be possible to achieve simply with operators watching data.
The successful GSOC of any size balances the human element and AI technology. A video wall is one of the best ways to empower human analysts to work well with the technology that’s been put in place.
Video walls and GSOC operator collaboration
A GSOC functions best when each operator can view relevant alerts and information from a single location. Centrally viewable information enables efficient collaboration among operators.
For displaying real-time data in a GSOC, the video wall technology you choose is vital. Compared to other environments, command centers require more durable technology that can withstand 24/7 use.
Regardless of your GSOC’s size, a video wall serves as the informational hub that brings all the relevant data together into one actionable place.
Selecting the right furniture
The consoles operators use day in and day out is an important choice, especially considering the long shifts in 24/7 GSOCs. The furniture should feature ergonomic design, which can include sit-stand functionality, as well as components such as cable management and impact resistant edges to ensure the longevity of your installation. The orientation of workstations in relation to the rest of the room also contributes to the overall ergonomics of the space as well as workflow.
It’s important to select furniture with an eye toward future growth, meaning consoles should be durable as well as reconfigurable so they can shift as needed as operations develop over the years.
The value-add of a GSOC
A well-designed GSOC is invaluable to your organization. The GSOC’s information and processes are beneficial not only for security, but for the rest of the business as well. As it grows, it becomes more than simply an incident response center. The resources and intel of a GSOC support departments across an organization such as business continuity, government affairs, and infosec. When an incident occurs, the GSOC is the center that knows how the facilities, IT infrastructure, employees, and more will be affected — and supports teams in carrying out the solutions needed. Ultimately, a GSOC functions as a necessary support for the entire organization.
Build your GSOC with Constant
A project as important as your GSOC demands an experienced partner. Constant Technologies has been creating GSOCs for over 30 years, providing mission critical video wall integration and American-made console furniture alongside spatial design, project management, installation, and long-term service. We build with an eye toward the future, knowing that in these fast-paced environments change is inevitable.
Contact us today to create a GSOC that will scale with your operations, ensuring vital support for your business both now and in the future.
Constant Technologies, Inc. provides AV integration for 24/7 video walls and custom operation center furniture. With 30+ years of experience, we can work with sensitive environments in the public and private sectors. Constant designs and installs projects of all scopes and sizes around the world. We also offer long-term service and support. We create solutions with the highest levels of security, aesthetics and functionality in mind.