The Winston-Salem Police Department’s (WSPD) Real-Time Crime Center (RTCC) was designed and implemented by Constant Technologies. The RTCC reflects WSPD’s commitment to innovative policing, improved response capabilities, and enhanced safety for officers and the Winston-Salem community.
Project Overview: Real-Time Crime Center (RTCC)
- Project Type: Real-Time Crime Center (RTCC)
- Agency: Winston-Salem Police Department, Winston-Salem, NC
- Impact: Improved response times, enhanced officer safety, stronger situational awareness, and more effective crime prevention through technology-driven intelligence
- Vision: A mission-critical RTCC, including 12 height-adjustable workstations, a large-scale video wall, and a conference room
- Purpose: Provide a centralized environment for real-time intelligence, proactive monitoring of calls for service, and technology-enabled situational awareness for officers in the field
About the Winston-Salem Police Department
The Winston-Salem Police Department serves a growing and diverse community, while addressing public safety challenges. As crime patterns and operational demands increased, the department sought innovative ways to enhance its ability to prevent and respond to incidents efficiently.
The RTCC initiative began modestly in a small room equipped with only a few computers. Through strong leadership and a commitment to innovation, the center evolved into a fully operational Real-Time Crime Center that now plays a critical role in supporting policing operations across the city.
Since its ribbon cutting on November 21, 2022, the RTCC has expanded its capabilities and continues to make a measurable impact by providing officers with actionable intelligence and improved situational awareness during incidents.
WSPD RTCC Renderings and End Results
Early design planning provided a clear vision for how the Winston-Salem RTCC would support operational needs and technology integration.
The completed RTCC now delivers a high-performance environment where analysts and officers monitor incidents, gather intelligence, and support field operations in real time.
WSPD RTCC: Opportunities and Pain Points
The Winston-Salem Police Department identified several operational challenges and opportunities that informed the design and implementation of its RTCC.
Rising Crime and Operational Demands
- Addressing increasing crime challenges through proactive and intelligence-led policing
- Improving the department’s ability to monitor and respond to emerging incidents across the city
Staffing Constraints and Operational Efficiency
- Operating in an environment with limited staffing resources
- Using technology to help close staffing gaps and increase operational efficiency
Real-Time Intelligence for Officers in the Field
- Providing officers with relevant, real-time information during critical incidents
- Improving situational awareness to support safer and more effective responses
Technology Integration and Data Access
- Monitoring multiple technological resources and databases
- Providing updated, relevant information to responding units and investigators
The Three Pillars of the WSPD RTCC
The Winston-Salem Real-Time Crime Center (RTCC) was designed to support three operational functions:
Real-Time Intelligence
- Actively monitor priority calls for service and significant events through integrated technologies
- Enable rapid intelligence gathering and real-time information sharing with officers in the field
Technology-Enabled Crime Prevention
- Leverage surveillance systems, databases, and analytical tools to proactively monitor activity
- Prevent crime and assist investigators in gathering digital evidence for major cases
Situational Awareness and Operational Support
- Provide officers with enhanced situational awareness during responses
- Deliver timely intelligence, support decision-making, and improve coordination during critical incidents
Partnering with Constant Technologies
Constant Technologies specializes in designing, implementing, and supporting mission-critical command centers like the Winston-Salem RTCC. With over 40 years of experience, our expertise ensures:
- Seamless integration of technology
- Optimized workflows
- Ergonomic solutions that reduce operator fatigue
- Tailored solutions that meet the unique needs of public safety agencies
Why Partner with Constant?
Our team translates complex public safety challenges into high-performance, future-ready command centers that deliver integrated technology, optimized workflows, and proven results under real operational pressure.
On partnering with Constant, the Winston-Salem Police Department Captain said:
“The RTCC is exactly what we had envisioned and more. It has been a win for everyone, for our police department, and the entire community. Constant has been awesome to work with.”
To understand how Constant Technologies supports agencies through the planning, design, and implementation of high-performance intelligence centers, please reach out to our team.