The Collier County Sheriff’s Office (CCSO) Real-Time Operations Center (ROC) was designed and implemented by Constant Technologies. The ROC demonstrates the CCSO’s commitment to proactive policing, increasing operational efficiency, and reducing crime.
Project Overview: Real-Time Operations Center (ROC)
- Project: Real-Time Operations Center (ROC)
- Agency: Collier County Sheriff’s Office, Collier County, FL
- Impact: Improved officer safety, clearer ownership and accountability, enhanced operational effectiveness, and continuity of operations during critical incidents and crises
- Vision: Design and implement an operationally ready ROC to support incident command, execute Incident Action Plans (IAPs), and centralize real-time crime intelligence
- Purpose: Provide a centralized environment for real-time crime prevention, support of CCSO’s Stratified Policing Model, and command and control for planned and unplanned critical incidents
Collier County Sheriff’s Office
The Collier County Sheriff’s Office operates across a large geographic area, coordinates with multiple local, state, and federal partners, and supports specialized units including K9, gang enforcement, Emergency Response Teams (ERT), and emergency management.
It prioritizes proactive over reactive policing, supported by evidence-based stratified accountability and organization-wide responsibility for problem solving and crime reduction.
ROC Renderings and End Result
Early design renderings provided a clear visualization of the ROC.
The completed ROC reflects Collier County’s original vision, as shown in the photographs below, delivering a center that supports it mission and pillars.
Collier County Sheriff’s Office: Opportunities and Pain Points
The Collier County Sheriff’s Office identified several operational challenges and opportunities that informed the design and implementation of its ROC.
Real-Time Incident Response and Deputy Safety
- Monitoring and managing in-progress incidents across a large geographic area
- Providing deputies with real-time actionable intelligence during emergencies
Multi-Agency Coordination and Command
- Coordinating operations for planned events, emergencies, and multi-agency responses
- Supporting unified command and control during critical and crisis incidents
Technology Integration and Data Security
- Integrating multiple technology platforms, including CAD, LPR, artificial intelligence, video surveillance, social media monitoring, and specialized investigative tools
- Ensuring secure handling, storage, and dissemination of sensitive video and data
Staffing Efficiency and 24/7 Readiness
- Operating the ROC efficiently through reallocation of existing staff, without additional staffing funding
- Maintaining 24/7 readiness to support critical incidents, major events, and disaster response
The Three Pillars of the Collier County ROC
The Collier County Real-Time Operations Center (ROC) was designed to encompass three main functions:
- Real-Time Intelligence: Advanced detection, rapid communication, real-time mapping, and data fusion to support crimes in progress and emerging threats
- Stratified Policing: Role-based accountability, separation of problem types, and embedded evidence-based policing practices that guide analysis, response, and evaluation of crime and operational patterns
- Critical Incident Command and Control: Centralized command and control for planned and unplanned events, including crisis response, multi-agency coordination, resource allocation, and continuity of operations
Partnering with Constant Technologies
Constant Technologies specializes in designing, implementing, and supporting mission-critical command centers like the Collier County ROC. With over 40 years of experience, our expertise ensures:
- Seamless integration of technology
- Optimized workflows
- Ergonomic solutions that reduce operator fatigue
- Tailored solutions that meet the unique needs of public safety agencies
Why Partner with Constant?
Our team translates complex public safety challenges into high-performance, future-ready command centers that deliver integrated technology, optimized workflows, and proven results under real operational pressure.
On partnering with Constant, the Collier County ROC Project Manager said:
“The ROC allows for advanced detection, rapid communication, and efficient response. In these types of environments, where seconds make a difference, it is vital that solutions and designs are reliable.”
To understand how Constant Technologies supports agencies through the planning, design, and implementation of high-performance intelligence centers, please reach out to our team.