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Use Cases for Operations Centers in the Financial Industry

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Constant Technologies

Financial institutions know more than anyone that time is money, and even seconds matter. It follows, then, that banks and other financial institutions understand the need for 24/7, mission critical monitoring. From cybercrime to market factors to natural disasters, any number of threats can affect business continuity and customer service.

Critical event management is vital to the continued operation of financial institutions, and operations centers can assist with a number of applications of incident management for financial institutions. Here are a few examples of use cases for operations centers in the finance industry:

Cyber security

Banks and other organizations within the financial industry deal with sensitive personal information that is highly valuable to criminals. Data is currency for cybercriminals, and the types of potential attacks are numerous. Without an operations center for cyber security, the time until potential breaches are detected is greater, and the impact is therefore greater. Operations centers provide continuous insight into the threat landscape. Banks face challenges such as a lack of effective intelligence and communication before, during, and after an attack without a dedicated security operations center. The collaboration and situational awareness provided by a cyber security operations center better prepare your institution to prevent cyber attacks and respond quickly and effectively to any potential breaches.

Local branch operations and employee safety

A bank’s branches and even ATMs can be affected by local factors such as crime, civil unrest, severe weather, and even construction delays. Operations centers give better insight into potential issues so branches can better prepare. In the case of a critical incident, the situational awareness and actionable insights provided by 24/7 operations centers allow operators to help minimize impacts from revenue loss to employee risks. The visibility offered by real-time command and control means operators can quickly assess events and act quickly to keep people and assets out of harm’s way.

Network operations

With shifts toward online banking, network downtime is more costly than ever. From payment networks to gateway applications, there is a lot to manage. Network failures, whether from IT failures or cyber-attacks, can prove costly when so much banking relies on real-time access online. 24/7 network operations centers can provide insight to prevent potential downtime as well as resolve issues as quickly as possible when things do go wrong. As a result, revenue losses and costs are minimized.

Creating operations centers with Constant

Operations centers are a critical component of keeping your financial institution up and running. Resiliency, crisis management, and business continuity teams are empowered by the situational awareness provided by video wall displays and the collaboration potential these spaces provide.

From layout design to customized video wall systems integration and console furniture, Constant covers every aspect of a turnkey command center installation to assist you in creating the optimal space for your operations.

Our project managers work with you from concept through completion, determining the best solution for the challenges posed by your use case and unique requirements. We walk you through a design process that includes a needs analysis, conceptual layouts, and detailed AV drawings. Once the design details are approved, Constant assists in the installation to ensure that the audiovisual system and console furniture we provide works exactly as designed.

An operations center ensures that your incident response, crisis management, threat detection, and emergency communications breakthrough siloes to provide you with agile risk management. To learn more about updating or creating your operations center with Constant, reach out today for a free budget and design consultation.

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About Constant:

Constant Technologies, Inc. provides AV integration for 24/7 video walls and custom operation center furniture. With 30+ years of experience, we can work with sensitive environments in the public and private sectors. Constant designs and installs projects of all scopes and sizes around the world. We also offer long-term service and support. We create solutions with the highest levels of security, aesthetics and functionality in mind.