Often, operations center analysts may feel like it’s a never-ending challenge to catch up with alerts and critical events. Operators work tirelessly to move SOCs into proactive operations instead of simply reactive.
When it’s optimized, a Global Security Operations Center can prevent business risk, disruption of vital activities, and potential financial losses. Here’s how you can overcome these hurdles in your security operations.
Challenges for SOCs
Without computer learning to help sort through and prioritize information, SOC analysts can face challenges with productivity. A 24/7 operations center has a constant stream of events, alerts, and alarms. Without software that can help sort out the most relevant data, this can result in information overload, overwhelming analysts and cutting into their effectiveness.
Analysts in SOCs also often find themselves reacting to events, instead of being proactive and enacting preventative measures. While it is certainly important to investigate incidents that have already occured, it’s equally important to focus on preventing critical incidents. The balance between these two can be difficult to strike.
How to Overcome the Biggest SOC Challenges
Complex environments like SOCs are bound to come with difficulties. Thankfully, there are a number of solutions to make operating them simpler.
Constant works with strategic partners that offer artificial intelligence solutions. AI implemented in SOC determines relationships between disparate data and events and recognizes patterns across a variety of contexts. From there, AI can identify anomalies and alert analysts when a relevant anomaly occurs. Using this data, AI can also make predictions and prescribe proactive solutions to both current and future incidents. Of course, this is no replacement for the expertise of the human touch. Combined with the knowledge and instincts of human analysts, AI software can make your operations center run more efficiently and effectively.
AI isn’t the only solution to these challenges, however. It’s also important to take into account the audiovisual technology you employ in your SOC.
Large video walls within SOCs contribute to operator awareness and collaboration by displaying real-time data so it is visible to everyone in the room. With conscious design, the audiovisual setup can also share data with other relevant locations, whether those are adjacent conference rooms or operations centers at separate sites.
In addition to the video wall technology that can display a wide variety of sources, making your SOC proactive instead of reactive hinges on managing the flow and control of data. Video wall processors and control systems can assist with this. It’s vital to define the types of information you will need, how you will gather and analyze it, and how you will manage and share the information. During the process of creating your operations center, a project manager from Constant can work with you to determine the exact functionalities necessary for your operations center to integrate an intuitive system that, along with AI solutions, will help you overcome your operational challenges.
A SOC from Constant Technologies features video wall system integration and ergonomic console furniture tailor-made for 24/7 use. Our experienced team will walk you through the project from start to finish. If you are looking to update or create your SOC, contact us today.
Constant Technologies, Inc. provides AV integration for 24/7 video walls and custom operation center furniture. With 30+ years of experience, we can work with sensitive environments in the public and private sectors. Constant designs and installs projects of all scopes and sizes around the world. We also offer long-term service and support. We create solutions with the highest levels of security, aesthetics and functionality in mind.