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Operational Command Centers

Constant Technologies

Hospital operations can be significantly improved through the implementation of Operational Command Centers, which enable efficient, effective care like never before.

Command centers in hospitals are relatively new to the scene. A lot of work in hospitals is done face-to-face, but digital assistance through a centralized command center improves both patient experience and operational efficiency.

So what exactly is an operational command center?

An operational command center is a hub that displays information such as analytics, equipment monitoring, and supply chain management data on a centralized location. Often, this information is displayed on a large video wall, surrounded by console furniture.

Often confused with Transfer Centers, Incident Command Centers, and Transitional Care Centers, an Operational Command Center uses different processes.

The hub and spoke model

Operational command centers are run using a “hub and spoke” model. In this model, the command center serves as the “hub” and collaborates with local care teams. The hub houses the decision makers and combines all the information for analysis. The “spokes” in this model refer to the parts of hospital operations where clinical teams are interacting directly with patients or each other. This can include the emergency department, diagnostics, nursing teams, and more. The people and teams that make up the “spokes” make important decisions that benefit from the real-time data provided by the hub.

Operational command centers’ impact on profitability

Using the centralized approach of command centers, operational command centers allow hospitals to provide improved patient care. They also facilitate better efficiency, which helps alleviate revenue challenges by identifying any potential areas which could use improvement. A recent KLAS study report indicated that 78% of those participating revealed that implementing an operational command center provided a positive financial impact.

An operational command center can help your hospital solve issues like delays, need for cost reduction, and lost revenue opportunities. This combined with the better patient care enabled by the command center ushers in a new era of operational success for healthcare providers.

Constant Technologies implements operational command centers

For a hub to provide true operational improvements, it needs to be designed in such a way that enables action to be taken on the data provided. One of the best ways to make actionable data widely available throughout the command center is to display it on a large central video wall. Constant Technologies has decades of experience integrating complex video wall systems for high pressure environments such as operational command centers. We also provide custom-manufactured operations center console furniture, allowing for ergonomic comfort and collaborative arrangements. From space design to integration and installation to service and support, Constant is a command center partner that works with you every step of the way. For an installation as vital as an operational command center, working with an expert ensures your success.

If you would like to learn more about operational command centers in healthcare environments and how Constant can help, contact us today.

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About Constant:

Constant Technologies, Inc. provides AV integration for 24/7 video walls and custom operation center furniture. With 30+ years of experience, we can work with sensitive environments in the public and private sectors. Constant designs and installs projects of all scopes and sizes around the world. We also offer long-term service and support. We create solutions with the highest levels of security, aesthetics and functionality in mind.