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How to Use Real Time Data in Your Operations Center

Constant Technologies

Access to real-time data is more critical than ever.

Dataminr and Forrester Consulting partnered to evaluate risk management practices of over 400 security and risk professionals from leading global organizations. 82% of those surveyed reported that they recognize that real-time information is a core component of risk management. What’s less consistent, though, is knowing what to do with that data.

Have a good understanding of what makes data real-time

According to Forrester’s research, a majority of information perceived to be “real time” is outdated. Many organizations are looking at information that is a month old or even more. While it is important to take general trends into account for certain types of reporting, when it comes to real time data, organizations need to use the most recent possible data. In addition, the timeliness of the data must align with the purpose you plan to use it for.

Ultimately, the role of real time information in an operations center is to give you the absolute earliest possible indication that an event is unfolding which may matter to you, and to give you updates as it unfolds. The more people who have the right information at the right time,  the better your team is equipped to respond to situations.

Use real time information to take action

Real-time information can make risk management efforts actionable. The challenge, however,  is the ability to use that data to act. If real time data isn’t shared, then it isn’t truly actionable. According to the survey, only ⅓ of respondents are using real-time data to inform how they respond to an incident.

That doesn’t necessarily mean that the information isn’t being used. A lot of organizations use real time data to monitor, to assess risk, and to conduct impact analyses. While these are all important tasks, the data also needs to be used to take action and respond in the moment. The true value of real time information comes from being able to inform decisions when even seconds can make a difference.

Real time data analysis benefits from an operations center

Only 35% of respondents to the survey reported that they had a common location where they register risks, or a common language to discuss that risk.

Access to real time data would not be effective without an efficient, organized way to put it into action.

Command centers combine data  into one hub that creates situational awareness. Large video walls within these command and control spaces contribute to operator awareness and collaboration by displaying real-time data from every relevant source in a way that is visible to everyone in the room. With conscious design the audiovisual setup can also share data with other relevant locations, whether that’s an adjacent conference room or a second operations center at a separate site.

In addition to the video wall technology that can display a wide variety of sources, operational efficiency hinges on managing the flow and control of data. Video wall processors and control systems can assist with this. In the management of mission critical data, it’s vital to define the types of information you will need, how you will gather and analyze it, and how you will manage and share the information. During the process of creating your operations center, a project manager from Constant can work with you to determine the exact functionalities necessary for your operations center to integrate an intuitive system.

An operations center from Constant Technologies features video wall system integration and ergonomic console furniture tailor-made for 24/7 use. Our experienced team will walk you through the project from start to finish. If you are looking to update or create an operations center for better real-time data management, contact us today.

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About Constant:

Constant Technologies, Inc. provides AV integration for 24/7 video walls and custom operation center furniture. With 30+ years of experience, we can work with sensitive environments in the public and private sectors. Constant designs and installs projects of all scopes and sizes around the world. We also offer long-term service and support. We create solutions with the highest levels of security, aesthetics and functionality in mind.