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Healthcare Command Centers: The Response to COVID-19

Constant Technologies

As COVID-19 continues to spread globally, operations centers are hard at work. Critical in global monitoring and response, command centers including those in hospitals, local emergency operations centers, and even cyber security and social media have a role to play in handling pandemics. Join us as we begin this series exploring how each type of mission critical center is responding to the current situation.

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Healthcare Command Centers: The Response to COVID-19

Over the past several weeks, we have been discussing how various mission critical environments are responding to COVID-19. Next, we will discuss command centers in healthcare environments, which are on the frontlines of the pandemic response.

Healthcare Command Centers Contribute to the Efficiency of Emergency Response

From admission data to operating room schedules to patient movement tracking, there are myriad ways that mission critical technology is applied to improve patient care in hospitals.

A central command center’s potential to improve patient care is multifaceted: with continuous digital monitoring, hospital staff can track incoming ambulances, streamline arrival, monitor status of operating rooms, and track patient movement.

By taking advantage of the type of data that can be displayed on video wall systems, hospitals can use clinical operation centers to ensure that they make the most of their available space and to improve the patient experience, which is especially important during a public health crisis.

Centralized clinical command centers that combine employees from various hospital departments also contribute to improved collaboration across all aspects of hospital management. By connecting departments within a single space, important processes such as admissions, transfers, operating room management, and even staffing can be streamlined and more effectively implemented. Furthermore, a command center helps to facilitate efficient coordination with other regional medical centers. Communication between regional medical centers is critical in the event of a local outbreak in order to contain and properly treat the coronavirus.

Hospitals Activate Incident Command Centers

Many hospitals have activated incident command centers, which act like emergency operations centers specifically based out of healthcare campuses. St. Luke’s University Health Network in Bethlehem, PA has organized an Incident Command Center based on principles set by the Federal Emergency Management Agency. Running 24/7, the incident command center is staffed by personnel who have undergone emergency preparedness training and have continually practiced emergency preparedness. Each hospital within the St. Luke’s network has its own incident command center, each of which can solicit guidance and support from the main Network Incident Command Center. This main command center also works in coordination with local, state and federal agencies to manage the pandemic.

There are any number of questions an incident command center faces during the COVID-19 pandemic. These include where patients should be placed and how those areas will be staffed. Another question that hospitals currently grapple with is “how might we prevent infected patients from transmitting the virus to other patients or personnel?”

A centralized command center focused on every detail of a hospitals’ operations during the pandemic allows staff to answer these questions in an informed way with the most up-to-date data at hand.

Union Health Hospital in Terre Haute, Indiana activated an Incident Command Center that has already adjusted hospital response. EMS Preparedness Coordinator Barry Nicoson said, “everything filters through us,” an important component of an incident command center. “If we have one center to make the decisions,” he said, “then the decisions can stay consistent.”

AI Aids COVID-19 Preparedness in Hospitals

The CHI Franciscan hospital system in Western Washington has a large command center, which they call “mission control,” that allows for quick, efficient response to COVID-19. Their mission control features an expansive video wall with screens that share real-time data such as how many ICU beds are available in each of the system’s eight hospitals, how many patients need rooms, and how long each patient has been waiting to be placed. With increasing worry about hospital capacities, using a command center to monitor allows for efficient management of hospital beds.

The video wall in CHI Franciscan also gives a birds-eye view of other important data such as transferring patients, emergency dispatch, and managing staff. All of this, important under normal circumstances, is even more vital as hospitals across the country face a pandemic.

CHI Franciscan’s Mission Control Center also features an artificial intelligence (AI) system that provides forecasting to help hospital staff proactively manage the strain on their health system. The AI uses information from the World Health Organization such as infection growth rates, percentage of patients requiring ventilation, and mortality rates to predict the demands they can expect to be placed on their hospital system. These projections allow the hospital network to prepare for the care they will need to provide for future COVID-19 patients.

AdventHealth in Florida: How Constant’s Client is Using Mission Control to Handle the Pandemic

Command centers in healthcare environments are truly on the front lines of the fight against COVID-19. This includes one of our clients, AdventHealth Hospital system in Orlando, FL. We had the privilege of creating their Mission Control in 2019, in collaboration with our partners at GE Healthcare.

The space, which features a large video wall made of 60 tile monitors, manages the operations of 9 hospitals in South Florida. It is “unlike any other healthcare system in the nation right now,” said Dr. Sanjay Pattani, Mission Control Medical Director.

Doctors, nurses, and other healthcare specialists monitor every single patient across all eight of AdventHealth’s hospitals – a number that can total between 1,800 and 2,200 patients on any given day. The real-time data displayed on the 24/7 video wall can provide pivotal insight for the treatment of COVID-19 patients.

Through mission control, decision makers can track exactly where COVID-19 patients are and who is taking care of them at all times. This allows them to allocate appropriate staff and resources as well as find new beds in the event of a surge. Mission Control’s capabilities allow operators to quickly identify patients within the system that can be transitioned out of an ICU bed to make room for a COVID-19 patient. According to Pattani, before Mission Control this is a process that would take multiple phone calls and communications and ultimately take much longer. Mission Control allows this process, along with many others, to become much more efficient.

New Mission Critical Methods of Response are Still Developing

Just as the pandemic response is changing day by day, so are new developments for mission critical command centers in healthcare. AdventHealth Mission Control is working on integrating a way to track medical supplies through their data wall.

Constant Technologies’ partner GE Healthcare has also built and deployed new COVID-19 Command Center Tiles, which are decision-support apps. Their Infectious Disease Tile is used to match COVID-19 patients with critical resources and also detects risks and opportunities in real-time. The second tile they’ve created is the Critical Resources Tile which helps operators manage resources critical to the treatment of the coronavirus such as ventilators, ICUs, and negative pressure beds.

Constant’s Operations Centers

Moments of crisis often remind us how invaluable the multiple types of operations centers involved in emergency response can be. It’s important that emergency operations centers, medical command centers, and social media monitoring centers be up-to-date in order to provide efficient, reliable response. If your mission critical environment hasn’t been updated in several years, the technology may not be as reliable as it should be for round-the-clock use in a crisis situation.

Should your mission critical operations center be in need of a refresh, Constant is here to provide video wall integration, console furniture, project management, and service to ensure your center is best equipped to serve the public good.

The team at Constant is continuing to manage projects and support our clients through these uncertain times. If you would like to discuss your command center requirements, our expert team is here to help.

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Stay Tuned

We are continuing to monitor the situation with COVID-19 and the responses aided by various types of command centers. Continue to check back as we explore these responses in the coming days with the continuation of our coronavirus series.

We began our series with a look into how emergency operations centers are responding to the outbreak and the increased responsibilities placed on cybersecurity operations centers. Most recently we took a dive into the world of digital monitoring.

About Constant:

Constant Technologies, Inc. provides AV integration for 24/7 video walls and custom operation center furniture. With 30+ years of experience, we can work with sensitive environments in the public and private sectors. Constant designs and installs projects of all scopes and sizes around the world. We also offer long-term service and support. We create solutions with the highest levels of security, aesthetics and functionality in mind.