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Choosing Your Mission Critical Systems Integrator

Apr 12, 2018

A mission critical environment has very little room for error. With vital systems running 24/7, reliability of technology and ease of use are key to your organization’s essential processes. Due to the importance of your operation, cutting corners is not an option when selecting a mission critical AV integrator for your operations center installation.

When the time comes to choose the best AV integrator for your upcoming operations center project, consider two key components: the size and complexity of your project and the potential for a long-term relationship with the integrator.

Consider Size and Complexity of the Project

Whether it’s coordinating the efforts of multiple GSOCs or supporting a worldwide network through the collaboration of follow-the-sun NOCs, many organizations need their installations to cooperate on a global scale. For projects of this size, it’s imperative to work with a systems integrator who is well-versed in the challenges that come with multinational installations. From logistics and customs to time differences, there are multiple factors that can complicate installations carried out internationally. Finding an integrator who can handle every detail makes all the difference. Constant Technologies has extensive experience integrating and installing audiovisual and command center video walls and AV systems in operations centers around the world and is knowledgeable about the collaboration technologies your organization may use.

Not only is a project’s scope important, but also its complexity. “Mission critical” and “complex” go hand in hand. With a 24×7 video wall, numerous sources, strenuous power supply demands, and any number of other requirements specific to your operations, your control room design and installation requires an integrator who understands complexity and provides easy-to-use solutions that stand up to the rigors of your space. To find an integrator who can handle every detail of your mission critical space, look for one who qualifies their staff by the commercial industry standards of CTS or CTS-D.

The CTS and CTS-D certifications (Certified Technology Specialist and Certified Technology Specialist – Design) are offered through AVIXA, the Audiovisual and Integrated Experience Association. This certification sets high standards for AV systems designers at an industry-wide level. An integrator like Constant Technologies, which is staffed by CTS and CTS-D certified audiovisual designers, has the training and attention to detail to ensure the success of your complex project.

Plan for the Long Term

Regardless of current plans, there is potential that your operations will grow in the future. In the process of choosing an integrator, look for one with whom you can build and maintain a long-term relationship. That way, when it comes time to increase the size of your space or update your technology, you will work with an integrator who is already familiar with your operations, capabilities, and preferences instead of having to begin the process all over again.

In addition to possible future upgrades, future service needs are another reason to work with an integrator that fosters and encourages long-term relationships. With the complex systems involved in a mission critical video wall installation, there are multiple arenas where things can go wrong. When your command center is responsible for vital operations within your organization, it’s important to have as little downtime as possible. Choose a video wall integrator who offers a long-term service agreement such as an SLA (Service Level Agreement).

At Constant Technologies, service and support are two of our core values. We offer customized service level agreements to meet the needs and budget of each individual client. Each agreement defines the elements of service covered such as turnaround time and which devices are covered. Because your video wall display systems will be in constant usage, a long-term service agreement should be considered.

Choosing the best video wall integrator for your mission critical space is no easy task. Keeping these key points in consideration will help you narrow your focus. Constant Technologies specializes in Operations Center Video Wall integration and meets the most stringent requirements for an experienced AV integrator. From expertise on complex environments with global scope to the opportunity to develop a long-term relationship, we offer everything you are looking for in an operations center integrator.

Contact us today if you are considering taking the next step in mission critical video wall integration.


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About Constant:

Constant Technologies, Inc. is a premier mission critical systems integrator providing custom operations center video wall integration and command center furniture solutions across the globe. With over three decades of experience, Constant’s team has access to and experience with sensitive environments in both the public and private sectors. Constant
designs, installs and services projects of varying scopes to create control room furniture and video wall solutions with the highest standards of quality and aesthetics. Our team works within a range of environments such as Network Operations Centers (NOC), Security Operations Centers (SOC), Cybersecurity Operations Centers, Emergency Operations Centers (EOC), Unified Command Centers (UCC), Fusion Centers, and other mission critical spaces.



April 12, 2018