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Operational Reliability for Command and Control

Constant Technologies

Regardless of industry, establishing and maintaining reliability is a major goal for organizations. It takes multiple interactions to build up trust with clients, but one negative issue can bring you back to square one.

Operations centers often serve as the equivalent of “911” for their organizations – these are the spaces where operators are immediately informed when a critical event occurs, and who are responsible for responding to it. The systems within these centers need to be held to high standards, and project partners like Constant Technologies can help you achieve those goals surrounding sustained reliability.

What does operational reliability mean for today’s tech?

With large, complex systems, reliability is not simply a static goal to meet. Modern operational reliability is about resilience and being able to handle the unplanned. Recoverability and operability are key elements of resilience, which is essential for mission critical.

Many think of reliability as simply the absence of failure, but modern operational reliability has a more realistic approach. Any system will have a failure at some point; the important part is to ensure that any failure is uneventful. Operational reliability means you are prepared for your system to fail and have effective, planned recovery paths so that failure does not affect the experience your system needs to provide.

When it comes to reliability and resiliency in your mission critical video wall systems, Constant has it handled. Video walls losing audiovisual capabilities in typical applications like hotel lobbies or entertainment venues cause inconveniences, but ultimately not a significant issue. In mission critical, however, there is much more on the line: money, sensitive information, reputation, and sometimes even lives. When a video wall monitors important information like public safety data or detects active threats, resilience, and performance must be held to a higher standard.

The display technology we implement walks the fine line between cutting edge and bleeding edge: it is fresh and as capable as the market offers but has been tried and tested so that initial bugs have already been worked out and won’t affect your operations. We also design redundancies into the system so that if one part fails, your critical operations will not be affected.

Creating situational awareness for operational reliability

Visibility is required to ensure that your operations are running reliably. Operations centers are outfitted with video walls and a lot of monitors to create situational awareness. Centralized displays allow operators to quickly orient themselves to what is happening, where, how it affects systems, and who needs to know. Creating situational awareness is the most important piece of the puzzle in making sure your operations are up to speed with the changes happening in your environment.

Command centers combine the information into one center for situational awareness using  large video walls to display real-time data from every relevant source. With conscious design, the audio-visual setup can also share data with other relevant locations, whether that’s an adjacent conference room or a second operations center at a separate site.

For continual situational awareness,  operations centers need to maintain peak performance 24 hours a day, 7 days a week. Every component for these mission critical spaces must be as reliable as possible in order to live up to the task.

When creating your command and control center, it’s important to enlist the help of an experienced project manager that knows which products have been tested and proven resilient enough for these demanding environments. Constant Technologies has decades of experience creating situational awareness and operational resilience in mission critical spaces. Our video wall integration and console furniture have been installed in operations centers around the world. If you would like to learn more about our capabilities and process, contact us today for a free design and budget consultation.

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About Constant:

Constant Technologies, Inc. provides AV integration for 24/7 video walls and custom operation center furniture. With 30+ years of experience, we can work with sensitive environments in the public and private sectors. Constant designs and installs projects of all scopes and sizes around the world. We also offer long-term service and support. We create solutions with the highest levels of security, aesthetics and functionality in mind.