When it comes to retail corporations, security is more than just loss prevention, it’s business enablement. The new era of security for retail is all about providing the best information to enable business leaders in their decision making.
Ultimately, the goal of security is to solve pain points and eliminate blind spots when it comes to protecting people, assets, and the brand itself. Real-time alerting and the technology in a security operations center means that decision-makers can sort out what’s important among a vast sea of information.
The convergence of physical and cyber security in retail operations
Even if asset protection and information security are housed within different teams, they now ideally should work together. Everything that a retailer does now has a technical component, from online shipping to arranging curbside pickup, increasing the risk landscape that fraudsters can take advantage of. Even physical security now has online components that need to be addressed.
Gone are the days of siloing security information. Having physical and cyber security teams working together allows you to see the full scope of the conversation around risk. Combining tools means both teams can enable business continuity and avoid being purely reactive. For example, if a gift card is sold online for a suspicious amount, an alert can be generated to trace the activity back to fraudulent merchandise returns.
Real time alerts are also beneficial to protecting people at your physical locations. If a crisis event such as an active shooter is detected near one of your stores, the team in an operations center can send out alerts so the store can be locked down as quickly as possible.
Technology brings teams together for better protection
It’s not just physical and cyber security that benefit from the application of real-time information monitoring. Within an operations center, information can be filtered that may benefit various teams from PR to social media marketing to physical security. For example, if a customer posts a picture of a safety defect in one of the stores such as a calcified sprinkler head, that alert can be sent to PR teams as well as the team responsible for fixing the physical issue.
Create an operations center to protect your retail corporation with Constant
Operations center spaces to monitor real-time information are critically important to your success. Because these spaces are so vital, it’s essential that you choose wisely when selecting partners to create your ops space.
When it comes to mission critical partners, there’s no one quite like Constant. In addition to video wall system integration and custom console furniture, we also offer design services, project management, and long-term service. With over 30 years of experience in 24/7 operations center environments, we can guarantee a highly effective space for your retail security operations.
To learn more and receive a free design and budget consultation, contact us today.
Constant Technologies, Inc. provides AV integration for 24/7 video walls and custom operation center furniture. With 30+ years of experience, we can work with sensitive environments in the public and private sectors. Constant designs and installs projects of all scopes and sizes around the world. We also offer long-term service and support. We create solutions with the highest levels of security, aesthetics and functionality in mind.